Returns

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You have 30 days from the date of delivery to return your item(s) for a refund or exchange.

Return Conditions

Due to the nature of our product and for hygiene and safety reasons, we’re unable to accept returns on opened or used items.

To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In the original packaging
• Accompanied by proof of purchase

How to Return

To initiate a return, please contact us at parentping@gmail.com with your order number and reason for return. We'll provide you with return instructions and a return shipping label if applicable.

Refunds

Once we receive your return, we'll inspect the item(s) and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Exchanges

If you need an exchange, please contact us and we'll be happy to assist you.

If your ParentPing arrives defective or damaged, we’ll replace it free of charge — no stress, no hassle. Just contact us and we’ll take care of it.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact us.